Returns, exchanges & refunds.
We want you to get the most out of your purchase. Our dedicated team are happy to answer any questions or queries about setting up or using your product.
Returning a non-faulty product
Want to return your purchase for an exchange or credit note? Contact our team to get started.
Simply contact us or pop into the store and get the process underway. We offer exchanges and credit notes within 7 Days of making the purchase. This is subject to certain conditions.
For these non-faulty returns, we offer exchanges or credit notes, not refunds. For faulty products, please see the section below.
Product condition & proof of purchase
The product must be in its Original Condition. This constitutes that the product must be unused and sealed, with the inclusion of all packaging, instructions and accessories. Proof of purchase must also be provided to be eligible for a return.
Non-returnable items
Non-returnable items include: Perishable goods such as food & coffee, sale & special offer items, gift cards, downloadable software products, health and personal care items.
Faulty products, repairs & refunds
We aim to provide fully functioning products to all our customers, but if something goes wrong, we’re here to help!
Warranty cover & available remedies
The majority of our products are covered by our 1-Year Warranty as a minimum. Therefore, if there are any deficiencies within the first 12 months (or within any extended warranty period) due to no fault of your own, we’ll contact the manufacturer to get it fixed, arrange an exchange or provide a refund if all else fails.
Your original receipt acts as your warranty. We don’t cover faults caused by misuse, accident, wear and tear, alteration of a product.
Once again, please contact us or pop in to our store at 89 Main Street if you feel your product is defective in any way; the sooner the better!
Inspection & repairs
We do reserve the right to inspect goods prior to issuing an exchange or refund. If we are unable to verify the fault, goods will need to be sent to the manufacturer so they can confirm or deny the fault. The duration of any such requests depends on the individual manufacturer and their warranty terms. If the fault is not a manufacturer’s fault we offer a chargeable repair service.
What to bring
Goods or defective parts returned for a claim should be accompanied by proof of purchase and all complete accessories, instruction manuals and software and, wherever possible, in the original packaging.
Back up & erase your data
In case of return of storage products or where a device can hold information on internal storage, the customer is responsible for backing up and erasing such data before handing over the device to us. We cannot accept responsibility for any loss of data.
Missing or damaged items?
Please check your product and inform us of any missing or damaged items within 24 hours of receipt of goods.