Shipping policy
Shipping & delivery.
Delivery information for local Gibraltar customers and international orders.
Free same-day local delivery
At Carlos, we seek to provide a seamless delivery service so you can shop from the comfort of your home. Getting your order to you as soon as possible is our priority.
We offer free same-day delivery to all our local Gibraltar customers on orders over £32 & placed before 14:30 Monday to Friday, subject to the availability of our delivery team.
Same-day delivery availability
Same-day delivery is subject to the availability of our delivery team and is not guaranteed. We also aim to deliver on Saturdays and bank holidays.
When our team is on the road
Our delivery team operates during the following hours:
Monday–Friday
15:30–18:30
Saturdays & bank holidays
15:00–16:00
Saturday and bank holiday deliveries are subject to team availability.
International shipping
International orders have an estimated delivery time of 7–14 business days from dispatch, excluding weekends and public holidays.
About delivery estimates
Delivery times may vary depending on the destination, customs clearance and courier delays.
Need help with your delivery?
If you have any questions or experience any issues with your delivery, please contact our customer service team.