Carlos.gi customer care
Warranty Support
If a product purchased from Carlos.gi develops a fault, submit the form below and our team will review your claim and guide you through the next steps.
Prepare your details
Have your order number or proof of purchase, product details and serial number ready.
Submit the form
Describe the fault clearly and include photos or video where requested.
We will review it
Our team will assess the information and contact you with the next steps.
Our 12-month warranty
Applicable products purchased from Carlos.gi are covered against manufacturing defects for 12 months from the original date of purchase, unless a different warranty period is stated on the product page, receipt or manufacturer documentation.
What is normally covered
- Manufacturing defects arising during normal use
- Electrical or mechanical faults not caused by accidental damage
- Products supported by valid proof of purchase from Carlos.gi
What is normally not covered
- Accidental damage, misuse, neglect or liquid damage
- Normal wear and tear or consumable parts
- Unauthorized repairs, modifications or improper installation
- Lost or stolen products, or cosmetic damage that does not affect operation
Submit a warranty claim
Please complete all relevant fields so we can assess your claim efficiently.
Open warranty form in a new windowIf the form does not appear above, use the button to open it directly.